FAQ

The number one goal of our company is to strive for 100% customer satisfaction. Therefore, we are here for you. 

How secure is my information?

  • Our website utilizes SSL , which stands for Secure Socket Layer, a standard security technology that establishes an encrypted connection between a web server and a browser, with the URL being prefixed with "HTTPS" rather than the standard and unsecure "HTTP" (with that extra "S" standing for "Secure").
  • For your extra comfort: This store uses Shopify and we are using HTTPS, which it is is a way of securing our website. It shows a green padlock and, it means all is safe with this website and you can trust this website and feel free to enter credit card details and passwords on any site with such a reassuring, green padlock

Domestic Shipping & Delivery

  • We aim to fulfill all orders as soon as possible. We offer free shipping for orders over $30 and to specials offers. Domestic orders are shipped via  UPS Ground.

Shipping Methods

  • All order are shipped :  UPS Ground / 2 – 5 business days
  • Please contact info@smartebuyer.com for any questions or requests regarding shipping methods, or address changes. 

How do I track my order?  Tracking Number of my order

  • Customers will be notified of a proper tracking number for your order once it has been fulfilled. The following timeline can be utilized strictly as a guideline for estimate delivery times, or if lost it:
  • email to us at “info@smartebuyer.com” to receive your tracking number withing two to three days, if it’s available. 

How long will it take for my order to arrive?

  • Please note delivery times may vary depending on location, and we do not guarantee these delivery times due to third-party factors beyond our control. We also ask our customers to kindly provide a telephone number when placing your orders. This will help tremendously in making sure orders are cleared  and arrive in your hands in a proper time frame. Nevertheless, you should expect your order within 5-7 business days for products from US, and 10-25 business days from products coming from outside the US.

 What is the typical response time to a customer inquiry?

  • We strive to respond as promptly as possible and provide accurate information for our customers. Response time is typically within 24 hours. 
    What are the payment methods available?
    • Payment methods that can be used are: Visa & Master card Amex, Discovery and any other major credit cards, Paypal, Google, Apple Payments.

    Do you ship internationally?     

    • Not at this moment. For now, smartebuyer.com is a USA based business supplying solutions to USA only. 

    Do you offer Pick up in my city?

    • We do not offer pick up in your city

    Can I change my shipping address?

    • Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 24 hours of placing the order.Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

       How long will it take for my order to be delivered?

      • The duration of the shipping depends on the product and the location. You can find the shipping duration on each product page. Usually, it will take around 7-10days or less -for US manufacturers- for the order to be delivered or 10-25 business days foe International Manufacturers.

       How do I know if my items have been shipped or not?

      • When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch.

       What if I receive a product that is damage?

      • We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please email to us at “info@smartebuyer.com”.
      • Let us know the problem and don't forget to attach photo or video so we can address the issue clearly.'  We will send a replacement if the customer requests for one.

       Does my store credit expire?

      • Once we credit your account, it does not expire. Keep in mind online store credit would only apply online and in-store credit would only apply in-store. To redeem your credit for online purchase contact us at info@smartebuyer.com. For in-store credit you must come in to the store to redeem your credit.

      Which browser should I use to view your site?

      • We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.

      What if I need to return something?

      • Do not worry. Contact us immediately and we will help guide you through the process to send the item back

      Can I cancel my Order?

      • Yes, cancellations must be made withing 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer's bank account.

      Contact

      Email Support Hours
      Monday-Friday: 10am to 6pm EST

      1. For order-related or product-related inquiries, contact info@smartebuyer.com  (please include your order #)
      2. For returns, please info@smartebuyer.com
      3. For general inquiries, please contact info@smartebuyer.com
      4. If you are a brand & want to reach our buyer, please contact info@smartebuyer.com
      5. For employment inquiries, please contact info@smartebuyer.com
      6. For press inquiries, please contact info@smartebuyer.com
      7. For release info, please check out our Upcoming Releases (soon) page or contact info@smartebuyer.com